songshow plus worship presentation software

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Media Control or Display Properties preview thumbnails are not showing correctly

9/20/2016

Symptom:
The SongShow Plus Media Control panel or the Display Properties preview strip do not show up as expected.  They may appear incorrectly or as just a white square. This may begin to occur after an SSP update. 

Possible Cause:
The graphics card does not fully or properly support DirectX 9.0c.  This change began in the October 2007 Edition and became more stringent in later releases.
NOTE: In many cases this is caused by the use of integrated graphics.

Possible Solution:
Disable the high end graphics (HEG) (AKA -  Full Graphics Mode) on all enabled displays to resolve the problem.  See KB TS292 for more information.

Possible Permanent Solution:
Update the video card driver. In some rare cases this is a video driver or setting but in most cases it is a hardware support issue.

Possible Permanent Solution:
Replace the video card in your SSP system with a newer model that fully supports DirectX 9.0c or higher and re-enable the Full Graphics Mode features.  If this is a notebook/laptop solution a different system may be required.

Possible Permanent Solution:
If you have more than one video solution (integrated and add-in) in your SSP system you could switch the video connections to eliminate the integrated graphics.  This can prevent the issue if the integrated graphics does not work as expected.

(TS218)

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