songshow plus worship presentation software

Article

Image displayed from a program after a video or timer is blank

4/4/2012

Symptom:
When displaying any still image from the program (image as an object) following a video or timer sometimes the image will not be presented but will appear as a black slide This seems to happen about 80% of the time.

Possible Cause:
The root cause is not know at this time but it does only appear to be occurring on Windows XP systems with NVIDIA video cards installed.  This seems to have started with the October 2010 Edition.

Possible Work-around:
If a blank slide is presented after a Video or Timer and prior to presenting the image from the program item it will prevent the error.  You can add these between items in the Program Panel.

Possible Solution:
Update to Windows 7.  This has resolved the issue for several users and has been confirmed in testing. 

Possible Solution:
Update the NVIDIA video driver to the 296.10 Windows XP driver with release date 03/13/2012.  This driver can be downloaded directly from the NVIDIA website.  This driver has been verified to resolve several Windows XP issues that users were seeing in SongShow Plus.

(TS183)

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