songshow plus worship presentation software

Article

Alert - Unable to use Image

3/23/2012

Symptom:
An alert message appears that indicates SongShow Plus is "Unable to use Image" when presenting a slide show.

Possible Cause:
The image that was set as a an object in a slide show may no longer be available, either deleted or moved. 

Possible Solution:
Find the originally designated image file and verify it is still present and viable.  If you are unable to find the file in question, try applying a new Image or removing the place holder from the slide show. 

Possible Cause:
The SongShow Plus trace program may be running.  This may, from time to time, cause unexpected behavior.

Possible Solution:
Unless specifically instructed to by the support team this should not be running.  Verify that the is not indication of it running in the task bar (small red moving icon) or that the "Songshow Plus Trace.ini" file is not present on the desktop.  Contact support if you have questions about this. 

If you have disabled the trace program and this issue persists, contact the support team.

(TS182)

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