songshow plus worship presentation software

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Alert - Unexpected error occurred with rendering slide object + slide image renderer

2/3/2012

Symptom:
An alert message appears that indicates SongShow Plus has an unexpected error - “Unexpected error occurred with rendering slide object + slide image renderer.”   There may also be associated issues with the displayed content such as missing objects or words.

Possible Cause:
A feature may have been selected when creating a slide show on a Workstation system that is not supported on your Projection system.

Possible Solution:
Verify that all supporting licenses and unlocks are included on your Projection system when creating content in a Workstation or Evaluation system.
 
Possible Cause:
The SongShow Plus trace program may be running.  This may, from time to time, cause unexpected behavior.

Possible Solution:
Unless specifically instructed to by the support team this should not be running.  Verify that the is not indication of it running in the task bar (small red moving icon) or that the "Songshow Plus Trace.ini" file is not present on the desktop.  Contact support if you have questions about this. 

If you have disabled the trace program and this issue persists, contact the support team.

(TS170)

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