Slide Builder not responding / hangs / hang / freezes / freeze when editing a slideshow
1/25/2024
Symptom:The SongShow Plus Slide Builder hangs up, stops responding or shows a black screen during editing of a slideshow. This may begin to occur after an SSP update.
Possible Cause:
The graphics card does not fully support DirectX 9.0c. This change began in the October 2007 Edition and became more stringent in later releases.
Possible Solution:
Disable the high end graphics (HEG) (AKA - Full Graphics Mode) on all enabled displays to resolve the problem. See KB TS292 for more information.
Possible Permanent Solution:
Replace the video card in your SSP system with a newer model that fully supports DirectX 9.0c or higher and re-enable the Full Graphics Mode features.
(TS153)