Remote or wireless device is no longer advancing slides after update

1/25/2023

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus August 2011 and later.

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  


Symptom:
After the update to the August 2011 Edition of SongShow Plus, some devices used for advancing slides have stopped working as expected.

Possible Cause:
The August 2011 Edition of SongShow Plus includes a new feature called the Keyboard Navigation Mode that when invoked places SSP in a mode where all keyboard controls are targeted at the control panel.  A side effect of this is that outside of this mode previous commands from devices that found their way to the control panel under certain circumstances no longer do.

Possible Solution:
Invoke the Keyboard Navigation Mode when controlling SongShow Plus with keystrokes or devices that emulate keystrokes.

  • From the main toolbar select Tools > Keyboard Navigation Mode. 
  • Once invoked, SongShow Plus will no longer respond to mouse input until the Close button is clicked.

If this article does not resolve the issue, contact the Support Team.

(TS151)

An error has occurred. This application may no longer respond until reloaded. Reload 🗙