songshow plus worship presentation software

Article

User is prompted to repair or remove a C++ redist existing on the system during a SongShow Plus installation or update.

9/25/2012

Symptom:
During the SongShow Plus installation or update, an error/warning message occurs prompting the user to  Repair or Remove the Microsoft Visual C++ Redistributable package that is detected on the machine.  This may be any version installed.

Possible Cause:
This can happen during an update of SongShow Plus if Microsoft Visual C++ Redistributable is already present on the machine.  This can occur if a different software package was installed that contains or requires a version of the Microsoft Visual C++ Redistributable on the system or there is an improper detection of the Microsoft Visual C++ Redistributable package during the SSP update.

Possible Solution:
During the Microsoft Visual C++ Redistributable installation there will be an option to either Repair or Remove the Microsoft Visual C++ Redistributable package.  For our purposes, in every case it is expected that the user selects the Repair option.  This can be done by selecting the  correct radio button  and clicking Next to continue with the rest of the installation.  The installation should complete and SongShow Plus should work as expected.

If you have any issues with this, please contact the support team.

(TS127)
 

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