songshow plus worship presentation software

Article

H.264 videos or thumbnails may cause SSP to be unstable and lock up

3/10/2010

Symptom:
H.264 Video or thumbnails may cause SSP to be unstable and lock up when added or viewed.  

Possible Cause:
It appears that there are some H.264 video that can cause trouble in SSP. At this time this is very rare, however, the root cause of this is still under investigation.
 
Possible Solution:
This was discovered using movie trailer files that would play fine in applications other than SSP.  At this time there is no solution but it is best to try a different file to make sure it is not a wider issue.  Please contact the Support Team and provide the video file for analysis. 

(TS097)

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