songshow plus worship presentation software

Article

H.264 Video support does not work when Full Graphics Mode is disabled

11/13/2009

Symptom:
H.264 Video support does not work when Full Graphics Mode (HEG or High-End Graphics) is disabled.  

Possible Cause:
HEG in SSP is currently required for these videos to work.  The user will get an error message in the alerts that states:

"Unable to load video: VideoName and extension Reason: Unable to load Video (NotAccessable). Reason: Cannot play back the file.  The format is not supported."
 
This is sometimes disabled because of an error but in most cases it will be disabled by default if the video card does not support DX9.
 
Possible Solution:
Enable Full Graphics Mode (HEG or High-End Graphics) from the main tool bar.  select Tools > Enable Full Graphics Mode and restart SSP.  If it disabled again on restart, verify video card is DX9 compatible.  If it is and this persists, contact support. 

(TS094)

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