songshow plus worship presentation software

Article

Audio does not play in videos in SSP

10/3/2013

Symptom:
Videos will play correctly within SSP, but the audio portion does not play.


Possible Cause:
The audio in the file does not comply with the supported video combinations.
 

 

Possible Solution:
Refer to KB MI018 for additional details.


Possible Cause:
The audio in the file was not encoded in stereo.  Monaural audio does not currently work during video playback for H.264 files. The root cause of this is not known at this time but is under investigation.

 

Possible Solution:
As a workaround either obtain or encode your H.264 videos with stereo audio.  If you do not create your videos, check with your content provider to get files with the correct encoding.

NOTE:  This issue was resolved in the October 2010 Release.


 

 

(TS089)

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