songshow plus worship presentation software

Article

Unable to print in color when printing slideshows

10/18/2007


Symptom:
When attempting to print Slide Show slides in color the output is in black and white. Unable to deselect the "no color" check box.  It appears to be grayed out or disabled.

Possible Cause:
No color printer is available or attached.

Possible Solution:
Verify printer with color capability is attached and available in the Printers and Faxes panel in Windows

 

 


 Possible Cause:
Color printer drivers/software not installed properly.

Possible Solution:
Verify printer with color capability is fully functional for printing outside of SongShow Plus


Possible Cause:
Color printer is not set as the default printer in the Printers and Faxes panel in Windows.

Possible Solution:
If there is more than one printer available, verify printer with color capability is set as default in the Printers and Faxes panel in WindowsThis can be done by opening the Printers and Faxes panel and right-clicking on the printer with color capability and choosing "Set as Default Printer" from the menu. Re-open the SSP print dialog and attempt to print again.

Possible Solution:
You may also need to print once in black and white before the "no color" selection is allowed to be changed.  This can be done on the printer or with a electronic print through a PDF printer or other e-printer to save paper.


(TS041)

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