songshow plus worship presentation software

Article

SSP generates error messages about being unable to initialize or not able to find other programs.

11/6/2015

Symptom:
SSP generates error messages about being unable to initialize or not able to find other programs like Online Bible, or SongSelect 3.0.


Possible Cause: 
If the SSP database is located on another drive or system though the media files relocation tool, the destination files may be unavailable preventing the initialization of SongShow Plus. 

Solution: 
Verify that the network destination that the SSP database resides on is available.  Possible network issues can prevent connection and an additional reboot may be required.


Possible Cause: 
ProModules/plug-ins were installed that required the presence of third-party software (like QuickVerse) but the third-party software application is not installed. 

Solution: 
Either install the third-party software applications, or go to the add/remove programs screen in Windows and remove the problem ProModule. 


Note: Some programs generate an error while SSP is loading. Others create an alert after it has loaded. In either case, the solution is the same. Uninstall the ProModule for that program, or install that program. Often the customer will also have to reinstall the ProModule/Plug-in after the program is installed. 



(TS004)

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