songshow plus worship presentation software

Article

Videos will not play in SSP

4/19/2017

Symptom:
Videos will not play in SongShow Plus.

Possible Cause:
CODEC issues or required CODEC is not installed - Video won't play in Windows Media player.

Preferred Solution:
Acquire or re-render the video in a supported video format such as WMV or H.264.  Check KB MI018 for supported configurations.

Possible Solution:
If it won’t play in Windows Media player, determine the file type you are trying to play and locate the required CODEC. You can try downloading the XP CODEC pack from www.microsoft.com or a decoder from http://www.leadcodecs.com if you determine this is appropriate.

Different CODECs may be required depending on the file types you are trying to play.
CAUTION: Be selective in the addition of CODECs to your system as the wrong or incompatible CODECs are as bad or worse that none at all.



Possible Cause:
Problem with video file - Video won't play in Windows Media player.

Possible Solution:
Video file may be corrupt. Try to get another copy of it.


Possible Cause: 
Problem with video file - Video will play in Windows Media player. 

Possible Solution: 
Video file may still be corrupt or have minor issues. Windows Media Player and other players may be more forgiving of corrupted frames in a video that will be caught in SSP.
Try to get another copy of it or re-render it to the latest format.  Check KB TS223 for additional guidance.


Possible Cause:
Video or CODEC incompatible with SongShow Plus - Video will play in Windows Media player or other player.

Preferred Solution:
Acquire or re-render the video in a supported video format such as WMV or H.264.  Check KB MI018 for supported configurations.

Possible Solution:
Try obtaining a different CODEC for the file in question. While we try to allow the broadest video compatibility possible, there are some video formats and CODECs that will not work with SSP.



Possible Cause:
If the video played as expected prior to updating to the May 2012 Edition of SongShow Plus it is possible that the codec/filter used for playback is not on the more restrictive trusted codec/filter list allowed for use within SongShow Plus with the default System Video Components setting of option A. 

Possible
Solution:
Change the System Video Components setting to option B.
1.  Close SongShow Plus.
2.  Open the SongShow Plus Utilities panel.
3.  Select the Video Files Settings option.
4.  When the settings panel opens change the System Video Components setting to option B.
5.  Click Save to save the setting and close the panel.
6.  Launch SongShow Plus and play the video.

Be aware that while this may allow the videos to play again, it may also introduce other issues within SongShow Plus regarding video playback.  Since option B allows the use of non-trusted and/or unsupported codecs/filters the extent of affect on SongShow Plus is unknown.

If this does not restore playback capability or other issues occur, contact the Support Team for further investigation.

(TS002)

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