songshow plus worship presentation software

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Legacy Mobile Control - Some folders, names or characters show up as question marks.*

4/4/2019

Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus using Legacy mobile control apps.

Legacy Mobile Control apps available prior to March 1, 2018 are no longer available for download and have been deprecated.  If you still have these apps, there may be limited support available by contacting the support team but at some point they will stop working.  It is recommended that you acquire the new SongShow Mobile Control app for your device.

Symptom:
When trying to access a folder or item in the mobile control app, some or all of the characters in the name appear as question marks (?????).

NOTE: even though the string of question marks is visible the folder/item is not accessible.

Possible Cause:
This is a known issue with the use of unicode text in the Mobile Control applications. Users will most likely see this when using non-Latin or non-standard text characters as file or folder names.  This may appear in the All Media Items, Background Improv or other areas where folders and items are listed by name.

Possible Solution:
At this time the work around will be to change the characters to standard Latin characters.


(MC017)

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