songshow plus worship presentation software

Article

Mobile Control - Firewall settings preventing connection to host machine

9/21/2012

Symptom:
While setting up or using the SongShow Plus Mobile Control feature to interact with SongShow Plus, the user is unable to connect to the host SongShow Plus system.

Possible Cause:
Incorrect firewall settings.

If your Host system or network has a firewall enabled you must allow SongShow Plus inbound and outbound access for proper operation of the Mobile Control features.
 
The first time you launch SongShow Plus after enabling the Mobile Control feature in the Utilities panel you will be prompted to allow SSP access by your Windows firewall (if it is enabled) but if you disallow or cancel when prompted by your firewall, you will not be prompted again. 

Troubleshooting Step:
If you have a firewall enabled on your SongShow Plus host system, temporarily disable it and try the connection again.

To temporarily disable the Windows Firewall in Windows 7 and Vista
1.  Enter the Control Panel from the Start menu.
2.  Select Windows Firewall from the Control Panel icons.  If they are not all showing you can allso search for "Windows Firewall".
3.  In the left pane select "Turn Windows Firewall on or off"
4.  Select the "Turn off Windows Firewall" option in both the private and public networks.
5.  Click OK to save.

To temporarily disable the Windows Firewall in Windows XP
1.  Enter the Control Panel from the Start menu.
2.  Select Windows Firewall from the Control Panel icons.  If they are not all showing you can also search for "Windows Firewall".
3.  Select the "Turn off Windows Firewall" option.
4.  Click OK to save.

To temporarily disable your firewall if you are not using Windows Firewall

Consult the documentation for your firewall or your IT specialist.


After temporarily disabling your firewall, check the operation of the SongShow Plus Mobile Control app.  If it works as expected the issue is in your firewall settings.


Possible Solution: 
You can verify and/or enable SongShow Plus access by opening your firewall settings and making sure SSP is allowed inbound and outbound communication through the firewall. 

 To allow SongShow Plus to communicate through the Windows Firewall in Windows 7 and Vista
1.  Enter the Control Panel from the Start menu.
2.  Select Windows Firewall from the Control Panel icons.  If they are not all showing you can also search for "Windows Firewall".
3.  In the left pane select "Allow a program or feature through Windows Firewall"
4.  Find and select "Ssp" in the name list for allowed programs.
5.  Check the options for both the private and public networks.
5.  Click OK to save.

 To allow SongShow Plus to communicate through the Windows Firewall in Windows XP
1.  Enter the Control Panel from the Start menu.
2.  Select Windows Firewall from the Control Panel icons.  If they are not all showing you can also search for "Windows Firewall".
3.  Select the Exceptions tab.
4.  Find and select "Ssp" in the name list for allowed programs.
5.  Click OK to save.

To allow SongShow Plus to communicate through your firewall if you are not using Windows Firewall

1.  Consult the documentation for your firewall or your IT specialist for access to the settings.
2.  Find and select "Ssp" in the name list for allowed programs.



(MC010)

click to download