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Mobile Control - Remote Control App for the iPhone/iPod crashes when installed on an iPad

9/19/2012

Symptom:
When installed on an iPad, the Remote Control App for the iPhone/iPod crashes or force closes when launched.  This may also launch but only show a black screen.

Possible Cause:
The Remote Control App for the iPhone/iPod was not originally intended to be installed on the iPad and was supposed to be blocked for this installation by iTunes and the iPad.

Possible Solution:
We have since updated this app to work on all iOS devices and have submitted the update to Apple.  When approved, it will be posted for update and should prompt users that have the old version installed to update. 
The new build that works on the iPad is version 1.1 or later and should be dated "Sep 11 2012" or later in the About information window inside the Remote Control App.


(MC009)

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